What you need to know
Learn about the Medicare coverage transition
Transitioning to Via Benefits
For many retirees, health care coverage is one of their most important benefits and an important part of retirement security. Supporting retirees continues to be a priority for Dow. That’s why, after careful evaluation, Dow has decided to offer Medicare-eligible retirees and eligible dependents access to coverage through Via Benefits Insurance Services (Via Benefits) effective January 1, 2027.
Dow’s commitment to supporting retiree wellbeing remains strong
This update is designed to provide:
- Greater choice
- Personalized guidance
- Flexibility to select coverage that best fits your needs and budget
- Year-round support
This new offering reflects Dow's continued commitment to supporting retiree wellbeing.
What you need to know
- Beginning January 1, 2027, Dow will offer Medicare-eligible retirees access to Medicare coverage through Via Benefits Insurance Services (Via Benefits).
- You'll have access to a broad range of Medicare health and prescription drug plans from multiple insurance carriers, giving you more flexibility to choose coverage that fits your personal health care and financial needs.
- Licensed benefit advisors will be available at no cost to you to provide personalized guidance, helping you compare options based on your doctors, medications, health care needs, and budget.
- Most retirees are expected to find coverage similar to what they have today, with the potential for lower overall health care costs.
- To take advantage of this opportunity, Medicare-eligible retirees will need to enroll through Via Benefits.
Via Benefits' licensed benefit advisors provide personalized support to help you understand your options and choose coverage with confidence:
- Advisors can help you evaluate coverage options based on the doctors you use, prescription drugs you take and the health care services that matter most to you.
- They can explain your options, answer your questions and provide personalized, one-on-one guidance to help you choose coverage that aligns with your individual health care and financial needs.
- Advisors understand the complexities of retiree health coverage, including situations where family members may have a mix of pre-Medicare and Medicare coverage.
- Support is available before, during and after enrollment, so you have a knowledgeable resource for enrollment and throughout the year.
- Advisors are objective advocates with no incentive to steer you toward a particular plan or insurance carrier.
- Their guidance and support are provided at no additional cost to you.
What to expect next
Learn
Watch for the Introducing Via Benefits Guide in the mail. It includes information on the services and resources Via Benefits provides, as well as what to expect and how to prepare for enrollment.
Prepare
Visit my.viabenefits.com/dow to:
- Create your account and set up your profile.
- Schedule your enrollment appointment.
- Find additional details and videos about Via Benefits’ services.
If you’d rather speak with someone, a benefits advisor can help set up your profile.
Get ready to compare plan options with your benefits advisor.
- Gather a list of your doctors, hospitals, prescription drugs and preferred providers.
- Plan for about 45 minutes if enrolling yourself, or 1.5 hours if adding your spouse.
- For those calling at a scheduled appointment time, please stay on the line to connect with the next available benefits advisor. Wait times are expected to be minimal, although a brief delay may occur if a prior appointment runs longer than expected.
- If you don’t have a scheduled appointment, calling on Thursdays or Fridays, especially in the morning or later in the afternoon, may help you connect with a benefits advisor more quickly.
Connect
Attend a live meeting or watch a recording. You’ll learn more about the transition, enrollment process and coverage options available through Via Benefits. See the schedule.
Enroll
Call (833) 858-7708 or visit my.viabenefits.com/dow to enroll in coverage for 2027.
Keep these key considerations in mind as you transition to your Medicare coverage through Via Benefits.
Ongoing Support
Via Benefits will continue to support you with coverage, claims and other questions.
IMPORTANT: You’ll be asked to verify your identity when calling Via Benefits
Call (833) 858-7708 and follow the prompts. Do not bypass the Interactive Voice Response (IVR). Verifying your profile will allow Via Benefits to connect you with a benefit advisor licensed in your state.
Be prepared to provide:
- Your first and last name
- Date of birth
- ZIP code
- The last four digits of your Social Security number
Questions?
Contact Via Benefits:
Monday through Friday, 8:00 a.m. – 7:00 p.m. Eastern Time